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"What are the requirements for claiming the Best Available Rate Guarantee?"
- Booking must be made via the RoadTraveler.com web site and the guest must have a RoadTraveler reservation system confirmation number.
- The competing rate on another web site must be for the same hotel, for the same dates, for the same room type, for the same number of guests, in the same currency and must be publicly available for booking via the Internet.
- The Customer Service department of RoadTraveler must be contacted in the required manner within 24 hours of booking and 24 hours prior to arriving at the hotel by filling out the Claim Form.
- RoadTraveler must be able to verify the lower Internet rate for such date(s).
- See Terms and Conditions for more details.
"If I am able to find a lower rate, how do I contact RoadTraveler? " - Fill out the online Claim Form. You should receive a response within four business hours (Monday through Friday from 7am to 10pm CST)
"What is the turnaround time for adjusting my rate?" - The customer service agent should e-mail within four business hours. If your request is sent outside of our normal business hours, it will be processed on the next business day.
- Business Hours: Monday through Friday from 7am to 10pm CST
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